Privacy Policy

1. Information We Collect

When you book a tour or submit an enquiry, we may collect the following personal information:

• Full name
• Email address
• Phone/WhatsApp number
• Hotel name and location (for pickup arrangements)
• Number and ages of guests
• Tour date preferences
• Special requests (dietary needs, celebrations, etc.)

2. How We Use Your Information

Your personal information is used exclusively for the following purposes:

• Tour operations: To arrange your pickup, confirm bookings, and provide a seamless tour experience.
• Communication: To send booking confirmations, pickup details, and important tour updates.
• Customer support: To respond to your enquiries, special requests, and feedback.
• Service improvement: To enhance our tours and website based on anonymised usage patterns.

3. Data Protection

We take the security of your personal data seriously. We implement industry-standard security measures including encrypted communications, secured databases, and restricted access controls. We comply with the UAE Federal Law on Data Protection (Federal Decree-Law No. 45 of 2021).

4. Third-Party Sharing

We never sell, rent, or trade your personal information to third parties. Your data may be shared only with:

• Tour partners: Drivers and tour guides who need your name and pickup location to operate the tour.
• Payment processors: Secure payment gateways for card transactions (they do not store your card details).
• Legal authorities: Only if required by UAE law or a valid court order.

5. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications at any time.
• File a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at info@arabianfuntours.com.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and for a maximum of 24 months after your last interaction with us, unless a longer retention period is required by law.